Business Analyst, Customer Experience
The Customer Experience Business Analyst will support the business in delivering high-quality strategic and tactical analysis and reports for customer service operations. A focused, hard-working and meticulous analyst, you will develop functional expertise in data analysis as well as in-depth and expert industry insight and knowledge providing the key insights and findings to improve how we serve our customers. You will support the management with analyses of productivity, satisfaction, operations and SLA’s across both internal and external service teams. The business analyst will be working closely with counterparts in Finance and Data Analytics.
- - Analyzes complex business problems using data from internal and external sources
- - Provides actionable insight to decision-makers to influence strategy and performance
- - Identifies and interprets trends and patterns in datasets to attribute key business drivers
- - Analyzes and defines metrics that tie back to business performance and initiatives
- - Will be a proponent of test/learn culture by enabling and supporting experimentation
- - Generates forecasts, recommendations, and strategic/tactical plans to drive actions
- - Creates specifications and generates reports and analysis mapping to business needs
- - May provide consultation and lead cross-functional teams to address business issues
- - Directly produces datasets and reports for analysis using databases and reporting tools
Salary: £36,500 plus benefits
Location: Northern Ireland